SLA Management That Protects Your Numbers. Planned Maintenance Doesn't Count Against You.
Your clients pay for reliability, not for your server updates. Uptimeify cleanly excludes scheduled maintenance windows from your uptime, logs every real incident down to the millisecond, and aligns check intervals with the contracts you actually sell.
Made and Hosted in the
European Union
GDPR-Compliant Hosting
in Germany
GEO-Redundant Replica
across the EU
Schedule the Work. Mute the Noise.
Your team's overnight deployment shouldn't fire a "Critical Outage" alert at your client. With maintenance windows , you decide upfront when a monitor pauses, once or on a recurring schedule. During that window alerting stays silent, monitoring keeps running in the background, and your client sees planned maintenance in the status history instead of a phantom emergency.
- Flexible scheduling, so you cover fixed dates and recurring weekly or monthly slots alike.
- Selective pausing, so you mute a single monitor or an entire client organization without touching the rest.
- Manual override, so you resume monitoring the second the work is done.
Specific dates or recurring weekly/monthly slots.
A single monitor or an entire client organization.
Resume instantly once maintenance is finished.
Uptime Numbers That Hold Up Under Scrutiny.
A 99.9% promise is only worth the math behind it. Uptimeify separates planned downtime from unplanned incidents and automatically excludes your maintenance windows from the uptime percentage. Which means your monthly reports show the real stability of your services, and you never again defend a number to a nervous client that a deployment window artificially dragged down.
- Pure reliability metric, so you never again lump "planned downtime" and "unplanned incident" together.
- Custom periods, so you bill SLAs monthly, quarterly, or annually, contract by contract.
- Accuracy without manual math, so you stop recalculating your uptime in a spreadsheet just to justify it.
Planned downtime separated from unplanned incidents.
SLAs on a monthly, quarterly or yearly basis.
Turn Every Incident Into Clean Proof.
When a real outage hits, airtight transparency is your best defense. Uptimeify logs every incident down to the millisecond, so you hand your client a post-mortem that shows exactly when the problem started and how fast your team resolved it. A disruption becomes evidence of your responsiveness, not an awkward explanation.
- Precise time-to-recovery, so you prove how fast your agency reacts to incidents.
- Incident grouping, so you report related micro-outages as one clean record instead of an alert flood.
- Root-cause documentation, so you attach internal notes for full historical context, right on the incident.
Precise time-to-recovery tracked per incident.
Related micro-outages bundled into one report.
Root-cause notes for full historical context.
Align Your Monitoring With Your Contracts.
Not every client pays for 1-minute checks. So don't monitor them all that way. With SLA tiers, you map your commercial agreements to your technical setup: premium clients get the high-frequency checks they pay for, basic plans stay inside the margin. You pay for resources on what's actually sold, not on a blanket maximum across every client.
- Contract-based intervals, so you assign 1-, 5-, or 15-minute checks per client SLA.
- Granular alert priority, so you escalate issues faster for high-priority accounts.
- Margin-safe operations, so you tie resource usage to what the client actually pays.
Faster escalation for high-priority accounts.
Resource usage optimised to what the client pays.
Success Kit
We don't just monitor. We help you sell.
Every Uptimeify subscription includes access to our Success Kit, a collection of battle-tested resources to turn your monitoring into a profit center.
Service Level Agreement templates to define professional boundaries with your clients.
Find the sweet spot for your care plans. Calculate margins based on check frequency and support hours.
Powerpoint Templates that explain 24/7 monitoring to non-technical clients. Close more retainers.
Use automated reports to proactively communicate value, so clients never ask what they're paying for.
Ready to turn monitoring into a profit center?
Claim your Success Kit and start scaling today.
Frequently Asked Questions
No. Active maintenance windows are automatically excluded from your uptime percentage. Planned downtime and unplanned incidents stay separate metrics. So your monthly report reflects the real stability of your services, and your 99.9% promise holds up, even after a deployment night.
Yes. You set one-off windows for a specific date or recurring weekly and monthly slots. While the window is active, alerting pauses and monitoring keeps running in the background, and the moment you're done, you resume it with a manual override, no waiting for the window to end.
Monthly, quarterly, or annually, whatever the contract says. Uptime is calculated cleanly for each period, so you align your SLA reports with the client's billing rhythm instead of assembling numbers by hand.
Every incident is logged down to the millisecond: when the outage started, when it was confirmed, when your team resolved it, including time-to-recovery. The system bundles related micro-outages into one record, and you add your own root-cause notes. So you hand your client a professional post-mortem instead of an apology.
Yes. Built and hosted in the European Union, with polling nodes in Frankfurt and a geo-redundant replica inside the EU, without US sub-processors. That takes an entire third-country-transfer discussion off the table in B2B and public-sector pitches before it even comes up.
Ready to Own Your SLA Numbers Instead of Justifying Them?
Exclude planned maintenance automatically, document every real incident, and align your monitoring with the contracts you sell, under your own brand. For agencies & MSPs.